Apple has recently announced a new service program for iPhone 14 Plus users experiencing rear camera issues. This program aims to address a specific problem where the rear camera fails to display a preview. Here are the key details:
Scope of the Issue
The issue affects a very small percentage of iPhone 14 Plus devices manufactured between April 10, 2023, and April 28, 2024. Users have reported that the rear camera does not show a preview when activated.
Service Program Details
Apple will provide free repairs for eligible devices. Users can check their device’s eligibility by entering the serial number on Apple’s support page. If eligible, the repair can be done at an Apple retail store, an Apple Authorized Service Provider, or through a mail-in service option.
Refunds for Previous Repairs
For users who have already paid for repairs related to this issue, Apple will offer refunds. It’s important to note that the device must be free of other damage, such as a cracked back glass, before the camera repair can be performed.
Duration of Coverage
The service program covers eligible iPhone 14 Plus models for three years from the original purchase date. This ensures that users can get their devices repaired without any additional cost during this period.
Additional Information
Apple recommends backing up your iPhone to iCloud or a computer before seeking repair service. The company may also restrict repairs to the original country or region of purchase.
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